Available For Hire

IT Specialist

jramos627@gmail.com

915- 259-9455 

815 TS Daniel Cadena Dr El Paso, TX 79927

Experience:

Jun 2021 - Apr 2022

IT - TECH

ResponseForce1, Mobile, AL

• Provide Help Desk Support in a highly dynamic enterprise level  environment, in a timely professional demeanor.
• Assisted in the network segmentation project which split the network in 5 different interconnected segments.
• Created firewall IP reservations for the network printers ensuring 100% reliability for the network printers.
• Daily visual and contact checks of printers, VoIP phones, switch cabinets, resource phones; due to the electrical power being provided by generators which let to partial power outages.
• Provided network Administration including end users email, and pc accounts increasing users productivity by 40%.  
• Assisted end users installing Adobe Acrobat software and validating the licenses and installing Microsoft Office Suite and validating the licenses to include end user training for these software packages. 

Apr 2021 - Jun 2021

IT – SPECIALIST

Castalia Systems, Tampa, FL

• Assisted in the development of the IT infrastructure for the FEMA Emergency Unaccompanied Children resettlement shelter on Fort Bliss, TX
• Provided help desk support, in a highly dynamic environment, in a professional manner.

Apr 2013 - Apr 2021

IT - SUPPORT

Textape, Inc, El Paso, TX

• Transformed a bunch of cables with intermittent connection into a mapped and reliable network increasing connectivity by 85%.
• Implemented a backup system which proved to be invaluable within weeks when 2 computers were infected with ransomware
• Create and maintain a daily backup image of each computer system
• Install, configure, and upgrade Operating Systems including network configurations

Provide desktop, laptop, and mobile support, including procedural documentation

Respond in a timely manner to call-outs

Prioritize and manage many open cases simultaneously

Train end users on the capabilities of the available hardware and software, email security, and network security

Supported the deployment of a new Enterprise Resource Planning Software

Provide support with Enterprise Resource Planning user accounts, passwords, and access control

Office 365 email administration

Maintain the company's Web page

Recommend hardware upgrades, order, and replace hardware and peripherals as needed

Create Art Work as requested by the Graphics Department.

Feb 2010 - Jun 2010

COMPUTER TECHNICIAN

HY-density Imaging, El Paso, TX

Troubleshoot, repair, and assembly of computer systems in accordance with customers' requests

Installation and configuration of Operating Systems and other software

Virus removal

Data backup and recovery

Hardware diagnostics, repairs, and installations in computer systems and peripherals.

Education:

WESTERN TECHNICAL COLLEGE

9451 Diana Dr. El Paso, TX 79924

Associate Degree:

Information Systems and Security (Jul 2010)

Additional Skills:

Fluent in Spanish

Certifications:

CompTIA A+